Frequently Asked Questions
Frequently Asked Questions
1. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. You only pay when your order arrives at your door — no advance payment required.
2. Can I open the parcel before paying?
Absolutely. You are welcome to inspect your order before making payment. We want you to be 100% satisfied before you pay.
3. How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days depending on your city. Major cities like Karachi, Lahore, and Islamabad are usually faster.
4. What if I don't like the product?
No problem. We offer a 7-day easy return policy. If you are not satisfied, contact us via WhatsApp at 0306-3844776 or email us at dustify.pk@gmail.com and we will arrange a return.
5. Do you deliver to my city?
We deliver across all major cities and towns in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more.
6. How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this to track your delivery in real time.
7. Is the product safe for my car's paint?
Yes. The Dustify Microfiber Car Brush is 100% paint-safe. The ultra-soft microfiber head lifts dust without scratching your car's surface, glass, or plastic trim.
8. How do I contact you?
You can reach us via:
- WhatsApp: 0306-3844776
- Email: dustify.pk@gmail.com
- We typically respond within 24 hours.